- If any orders are not synced, they will reflect here
- The dropshipper receives an email about it with the order ID and reason.
Below are the reasons why an order fails to sync:
Order contains non-clout orders:
- If any order which does not belong to Roposo Clout.
Shopify product not found on Shop101:
- Any products which are not listed on Roposo Clout or on our Shop101 app.
Shopify product variant mapping missing:
- If any dropshipper is facing this issue we are required to send the order details and a screenshot with the Supplier team for mapping purposes.
- Once the mapping is completed successfully than the dropshipper can sync the issue.
Product no longer available:
- This means we no longer deal in such products/items. This has to be removed because it cannot be synced or resynced.
Product OOS:
- The dropshipper needs to contact us and we need to forward the details to the KAM so that cluster can be created or we can get the stock from the wholesaler.
Shipping details empty or contains special characters:
- The dropshipper needs to send the data to us and we need to forward it to the Supply Team.
PIN code not serviceable:
- This means we no longer deliver or provides services to these PIN codes.
PIN code Invalid:
- The PIN code given by the customer is invalid, and the dropshipper must alter it after checking with their buyers.
- The dropshipper needs to click on the ‘Edit’ button and re-update the PIN code and click on the ‘Re-sync’ button.
Mobile number invalid:
- The dropshipper needs to contact the buyer and click on the ‘Edit’ button after making the modification they need to click on the ‘Re-sync’ button.
Internal server error:
- When the Roposo team is working on the panel (downtime); the order which are placed during those hours does not get synced in the system
- The dropshipper needs to sync the order from the sync button.
